Frequently Asked Questions
Everything you need to know about our handcrafted jewellery.
How do I determine my correct ring size?
We recommend visiting a local jeweller for a professional measurement or using our online size guide which includes a printable chart to ensure a perfect fit.
What is the standard production time for orders?
As each piece is handcrafted in our studio, please allow 10-14 business days for production before your order is dispatched.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping costs and delivery estimates are calculated at checkout based on your specific location.
What is your return policy for jewellery?
We accept returns for store credit or exchange within 14 days of delivery, provided the item is in its original, unworn condition. Please note that custom-made pieces and earrings are final sale.
How should I care for my HLSK jewellery?
To maintain its brilliance, avoid contact with perfumes, lotions, and chlorine. Clean your pieces gently with a soft cloth and store them in a cool, dry place.
Are your gemstones and metals ethically sourced?
Sustainability is core to our brand. We use 100% recycled gold and silver, and all our gemstones are sourced from reputable suppliers who adhere to conflict-free practices.