Returns & Exchanges
HLSK Jewellery accepts returns for store credit or exchange within 14 days of delivery, provided the pieces are in their original, unworn condition. Please note that custom-made items and earrings are final sale due to hygiene and bespoke manufacturing standards.
Review Policy
Ensure your jewellery is unworn, in its original packaging, and qualifies for a return based on our eligibility criteria.
Contact Support
Email our customer care team with your order number and reason for return to receive a Return Authorization number.
Secure Packaging
Carefully pack your items in their original HLSK box and use a padded mailer to prevent damage during transit.
Ship and Track
Send your package using a trackable shipping service and provide the tracking number to our team for processing.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing